Join the waitlist

Zendesk

Customer service platform that combines helpdesk ticketing, omnichannel support and AI-powered knowledge base capabilities.

Summary Features Pricing Competitors15 How to use Playbooks2

How it works with AI

Zendesk is partly ready for AI employees: there is one way in for an agent today.

Not known yet

MCP server

Not checked yet.

API

Automations and agents can read and write Zendesk data through its API, so it fits into work that runs without you.

These connections are what let an AI employee take routine work in Zendesk off your plate.

Features

YesAI chatbot / agent
YesAI search & answers
YesCustom domain & branding
YesHelp centre / knowledge base
YesInternal wiki
YesLive chat widget
YesNative ecommerce (Shopify) integration
YesPublic help centre
YesShared inbox & ticketing

Best for: Support teams wanting a help centre tied to ticketing
Channels supported: Email, chat, voice, social, WhatsApp, messaging apps

Collected from public sources and not yet checked by us. Confirm the details on Zendesk's site before you buy.