Platform terms

These terms apply when you use the Solid Growth app at app.solidgrowth.com. Read them before you create an account or connect a tool. If you use the app, you accept them.

1. Who we are and who these terms are for

The app is provided by Solid Growth B.V., Cort Heyligersstraat 4, 2518PD Den Haag, the Netherlands, registered with the Dutch Chamber of Commerce under number 87966433 ("Solid Growth", "we", "us"). You can reach us at support@solidgrowth.com.
"You" and "the customer" mean the company, or the person acting in the conduct of a business or profession, that holds the account or the subscription. These terms are for business use. They do not apply to consumers.
If you accept these terms for a company, you confirm that you may bind that company.
A "workspace" is your company's own space in the app. A "user" is anyone you invite into it.

2. How these terms fit with our other documents

These terms govern the app. Our Consultancy terms & conditions govern consultancy and expert work, and course terms govern the course. If you buy the app together with such a service, each document applies to its own part.
Where we process personal data on your behalf, our data processing agreement applies as well. It is available on request at support@solidgrowth.com. If it conflicts with these terms on personal data, the data processing agreement wins.
Our Privacy policy explains how we handle personal data, including data we receive from Google.
An order, quote or plan description that we send you can add to or replace a clause of these terms for you. It must say so in writing.
Your own general terms and conditions do not apply.

3. The service

Solid Growth is software for running a business: you set goals, plan the work, log decisions with their reasons, connect your tools, and let the numbers and decisions feed your reviews and, where you enable them, AI employees that take over work.
The plans, what each includes and what it costs are on our pricing page and in your order. We may add, change or remove features. If a change takes away something material that you pay for, we tell you in advance and you may end the subscription as described in section 11.
We use reasonable care and skill to provide the service. We do not promise that the app is free of errors, that it fits your purpose, or that its numbers, suggestions and outputs are complete or right. You decide what to do with them.

4. Accounts and security

You need an account to use the app. You can sign up with an email address or with Google. Give us correct information and keep it up to date.
Credentials are personal. Do not share them, and do not let anyone else use your account. You are responsible for everything done under the accounts in your workspace, including by users you invite.
We support two-step verification, and we may require it for sensitive actions, such as connecting a tool. Turn it on for every user. Tell us at once at support@solidgrowth.com if you suspect that an account or a login is compromised.
You decide who in your workspace is an owner, admin or member, and what they may do. Keep that list current and remove people who should no longer have access.
We may refuse, suspend or close an account if you break these terms, if it is needed to protect the app or other users, or if the law requires it.

5. Your data stays yours

"Customer data" is everything you or your users put into the app or bring in through connected tools, such as goals, decisions, tasks, documents, contacts, deals and metrics.
Customer data is yours. We get only the right we need to host, store, copy, display and process it to provide the service to you, to keep it secure, and as the law requires.
For personal data in customer data, you are the controller and we are the processor. We process it on your instructions, under the data processing agreement, which is available on request at support@solidgrowth.com. You are responsible for having a lawful basis to put that data into the app and for telling the people it is about.
We read your workspace data only to run and support the service. Our staff do not read it unless you give permission (for example when you ask for support and approve access), it is needed for security, or the law requires it. We do not use customer data to train general AI models, and we do not sell it.
We may use data about how the app is used, with no customer data in it, to run, secure and improve the service.
You are responsible for your customer data: that you may use it, that it is lawful, and that it does not infringe anyone's rights. Do not put special categories of personal data (such as health data) into the app on purpose.

6. Connected tools

You can connect third-party tools to your workspace, such as a CRM, an advertising platform, an analytics tool, a calendar or an email account. Connecting is your choice and your instruction. By connecting a tool, you tell us to access it on your behalf with the permissions you grant.
You confirm that you may connect the tool and give us that access. Use of the tool stays under that tool's own terms and privacy policy. We are not a party to them and are not responsible for the tool or for what it does or changes.
We ask for the smallest permissions that the feature needs, and we say which permissions in the app and in our privacy policy. For Google, we only read data. See the section "Google user data" in our Privacy policy.
You can withdraw access at any time, in the tool or its account settings, or by asking us to disconnect it. We stop using the connection when access is withdrawn. What was already synced stays in your workspace until you ask us to delete it or the agreement ends (section 11).
A tool can change or remove its interface, limits or terms, or stop access. Then the connection may stop working or deliver less data. We are not liable for that.

7. AI features

Some features use AI models, including AI employees that read your workspace data, draft work and, where you allow it, take actions.
We send customer data to an AI model provider only under terms that forbid the provider from training on it and that do not let it keep it, and only to provide the feature you used. Our providers are on the list of subprocessors that we give our customers.
AI output can be wrong, incomplete or out of date. Check it before you rely on it. You decide how much freedom each AI employee has. You set the limits, you approve the scope, and you are responsible for the actions that the AI employees take within those limits.
You own the output that the AI features produce for you, as far as the law allows and our providers' terms allow. Similar output may be produced for others, and we do not promise that output is unique.

8. Acceptable use

You, and the users you invite, will not:

break the law or the rights of others with the app, including privacy and intellectual property rights;
put in or send out malware, spam, unlawful or harmful content, or content you have no right to use;
probe, scan or test the security of the app, get around its limits or access controls, or reach data of another workspace;
overload the app, or use bots, scraping or automation that the app does not provide for;
reverse engineer or copy the app, or use it to build a competing product;
resell the app or give access to people outside your company, unless we agreed that in writing;
use the app to harass, deceive or harm people.

We may block content or access that breaks this section, and we will tell you why if we can.

9. Fees and subscriptions

The plans, prices and what they include are on our pricing page and in your order. Unless your order says otherwise, prices are in euros, per month and exclude VAT and other taxes.
A paid subscription is billed in advance for each period and renews automatically until it is cancelled. Payments are handled by our payment provider, Stripe. You authorise us to charge the payment method you give us.
We may change prices for a new period. We tell you at least 30 days before the change takes effect, and you may cancel before it does.
If a payment fails, we may retry it, and we may suspend the account until you pay. We may charge statutory interest and collection costs on overdue amounts, as the law allows.
You may not set off amounts you owe us against claims you have on us.
Fees you have paid are not refunded for a period that has started, unless the law or your order says otherwise.
Some features are charged by use or as add-ons, such as AI employees. The pricing page and your order say how.

10. Availability and support

We work to keep the app available and to fix problems quickly. We do not promise that it will be available without interruption or without errors. We may take it down for maintenance, and we will try to do that at quiet times.
A problem with a connected tool, a model provider, a hosting provider or the internet is outside our control.
Support is by email at support@solidgrowth.com. A plan or order may include more. Without a separate agreement, there are no fixed response or fix times.
We make backups, and we cannot promise that every piece of data can be restored. Export what you cannot afford to lose.

11. Ending the agreement and getting your data back

You can cancel at any time in your account or by email. Unless your order says otherwise, the cancellation takes effect at the end of the period you have paid for, and you keep access until then.
Either of us may end the agreement with immediate effect, in writing, if the other party seriously breaches it and does not fix that within 14 days after a written notice, or if the other party is bankrupt or has applied for a suspension of payments. We may also suspend or end your access straight away if you break section 8 or if that is needed to protect the app or others.
For 30 days after the agreement ends, you can export all your customer data, in JSON and CSV, and we keep it available to you for that. After those 30 days we delete it, and we delete it from our systems as part of our normal cycles. Ask us if you want it deleted sooner. We may keep what the law requires us to keep (such as invoices and our own security log), and we say what, on request.
Money you owe us for the period before the end stays due. Sections that by their nature continue to apply after the end, such as 5, 12, 13, 14 and 18, continue to apply.

12. Intellectual property

The app, the software, the content we provide (such as lessons, templates and exercises), our name and our logo belong to Solid Growth or our licensors. You get a limited, non-exclusive right that you cannot transfer, for the length of the agreement, to use them in your own business for the plan you have paid for.
Paid content may be used by your users in your company, and is not to be shared, copied or published outside it.
If you give us feedback or ideas about the app, we may use them without limit and without payment.
We do not take ownership of customer data (section 5). The app may contain open source software that is under its own licences.
If someone claims that the app infringes their rights, tell us at once and let us handle the defence. We may then change the app, get a licence, or end the affected part and refund the fees you paid for the time you could not use it. This is our only responsibility for such claims.

13. Confidentiality

Each of us keeps the other's confidential information secret and uses it only for the agreement. Confidential information is anything that is marked as such or that a reasonable person would see as confidential. For us, it includes the non-public parts of the app. For you, it includes your customer data.
This does not apply to information that is public through no fault of the receiver, that the receiver already had or got from someone else lawfully, or that must be disclosed by law or by a court or authority. In the last case, the receiver tells the other party first where it may.
This duty lasts for as long as the agreement does and for three years after it ends. For personal data it lasts for as long as we hold it.

14. Liability

Nothing in these terms limits liability that cannot be limited by law, including liability for intent or deliberate recklessness (opzet of bewuste roekeloosheid) of Solid Growth's management.
Solid Growth is never liable for indirect damage, including consequential loss, loss of profit, lost savings, loss of goodwill, damage caused by interruption of your business, and loss or damage of data that you did not back up.
Our total liability for all claims in connection with the agreement, whatever the legal basis, is limited to the fees you paid us for the app in the 12 months before the event that caused the damage. If there was no such period, it is limited to the fees for the first three months.
You must report a claim to us in writing, with details, within 30 days after you find the damage or should have found it. Otherwise, the right to claim ends.
We are not liable for the tools you connect, for the information in them, for what a third party does or changes, or for the actions of AI employees that you allowed within the limits you set. We are not liable for damage that comes from your own use of the app that breaks these terms, from your customer data, or from decisions you take on the basis of the app's output.
You are liable for the use of the app under your account and by your users. You indemnify us, as far as the law allows, against claims of third parties that arise from your customer data, from your use of connected tools, or from a breach of section 8.
Each of us must limit the damage as much as is reasonable.

15. Force majeure

If we cannot perform because of something outside our reasonable control, such as a failure of a hosting, network or power provider, an attack, a strike, a government measure or a failure of a third party that we depend on, we are not in breach for as long as it lasts. If it lasts longer than 30 days, either of us may end the agreement in writing.

16. Changes to these terms

We may change these terms, for example because the service, the law or our providers change. We publish the new text on this page with a new effective date, and we tell you by email or in the app at least 30 days before a change that is to your disadvantage takes effect.
If you do not agree to a change, you can cancel before it takes effect. If you keep using the app after that date, the new terms apply.
A change to a price follows section 9.

17. General

You may not transfer your rights or obligations under the agreement to someone else without our written permission. We may transfer ours to a company that takes over the app or our business, and we tell you if we do.
If a clause is void or cannot be enforced, the rest stays in force, and we replace the clause with a valid one that is as close to its purpose as possible.
Our records, including electronic ones, are proof of the use of the app, unless you prove otherwise. Notices to you go by email to the address on your account, and notices to us go to support@solidgrowth.com.
Not enforcing a right does not mean that we give it up.

18. Governing law and disputes

The agreement, and any non-contractual obligation that comes from it, is governed by Dutch law. The Vienna Sales Convention (CISG) does not apply.
A dispute about the agreement goes to the competent court in The Hague, the Netherlands, unless we agree otherwise in writing. Before going to court, we both try to solve it by talking to each other.

19. Contact

Questions about these terms: support@solidgrowth.com. Solid Growth B.V., Cort Heyligersstraat 4, 2518PD Den Haag, the Netherlands, Chamber of Commerce number 87966433.