Gorgias vs Zendesk

Gorgias logovsZendesk logo
Gorgias is a helpdesk built for online stores, priced by ticket volume. Zendesk is a general ticketing platform for any support team, priced per agent. Pick by whether you sell through a store.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

If you run a Shopify or similar store and support takes real hours every week, pick Gorgias. It does one job and does not make you pay in complexity for features a store never uses. If you are a software or services business, or you need phone, workforce management and a large ecosystem, pick Zendesk.

Watch how each is billed. Gorgias is priced by ticket volume, so a seasonal spike can push you up a plan. Zendesk is priced per agent, with several capabilities sold as add-ons, so ask for a full quote. Either way, the AI agent needs supervision at first.

What the data says
  • Both cover 8 of the 8 features we compared.
  • In our Support ranking, Gorgias places 4 and Zendesk 3 of 16.

Side by side

Gorgias and Zendesk compared
12 points compared
Gorgias logoGorgias
Zendesk logoZendesk
Starts at$10/mo€19/mo
Free planNoNo
APIYesYes
MCP serverYesNot known yet
AI chatbot / agentYesYes
AI search & answersYesYes
Custom domain & brandingYesYes
Help centre / knowledge baseYesYes
Live chat widgetYesYes
Native ecommerce (Shopify) integrationYesYes
Public help centreYesYes
Shared inbox & ticketingYesYes
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Plans and pricing

Gorgias logo

Gorgias

  • Starter50 tickets per month, 30 AI interactions, $0.40 per extra ticket; monthly billing only.$10/mo
  • Basic300 tickets per month, 30 AI interactions; $50 per month when billed annually.$60/mo
  • Pro2,000 tickets per month, 190 AI interactions; $300 per month when billed annually.$360/mo
  • Advanced5,000 tickets per month, 530 AI interactions; $750 per month when billed annually.$900/mo
Zendesk logo

Zendesk

  • Support TeamPer agent per month: email and ticketing, routing and ready-made dashboards. EUR 19 per agent per month billed yearly.€25/mo/seat
  • Suite TeamPer agent per month: adds AI agents, omnichannel routing and messaging. EUR 55 per agent per month billed yearly.€69/mo/seat
  • Suite ProfessionalPer agent per month: adds AI Admin Copilot, skills-based routing and IVR. EUR 115 per agent per month billed yearly.€149/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Gorgias logo

Choose Gorgias if…

Pick Gorgias when you sell online and support volume has outgrown a shared inbox. Order data in the ticket lets agents act without switching tabs, and its AI agent handles routine requests such as returns and order edits.

It connects to Klaviyo, Recharge and Yotpo. Skip it for low volume or a B2B service business. Write down your return and shipping rules before you rely on automation.

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Zendesk logo

Choose Zendesk if…

Pick Zendesk when support is a real function with several agents and you need structure, reporting and many channels. It fits a business that is not tied to a store, from a startup to a multinational team.

Its AI agents sit in the Suite plans, and Suite Professional adds the AI admin copilot, skills-based routing and IVR. Plan time for an admin to set up routing, triggers and the knowledge base. If you also run a shop, the order data you would otherwise get from Gorgias has to be wired in by you.

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