Freshdesk
Categorizes customer emails across shared inboxes while automating ticket assignments and building self-service knowledge bases.
Compared with the next best
Freshdesk next to the top 3 in Support, ranked on features, a free plan and how open they are to AI.
| 13 points compared | ||||
|---|---|---|---|---|
| Starts at | $1.25/mo | $25/mo | $19/mo | €19/mo |
| Free plan | No | Yes | No | No |
| API | Yes | Yes | Yes | Yes |
| MCP server | Yes | Yes | Yes | |
| AI chatbot / agent | Yes | Yes | Yes | |
| AI search & answers | Yes | Yes | Yes | |
| Custom domain & branding | Yes | Yes | Yes | |
| Help centre / knowledge base | Yes | Yes | Yes | |
| Internal wiki | Yes | Yes | Yes | |
| Live chat widget | Yes | Yes | Yes | |
| Native ecommerce (Shopify) integration | Yes | Yes | Yes | |
| Public help centre | Yes | Yes | Yes | |
| Shared inbox & ticketing | Yes | Yes | Yes | |
| Links |
