Freshdesk vs Gorgias

FRvsGorgias logo
Two Support tools side by side: what each does, what it costs and who it suits.
VisitVisit
The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, it's close: neither pulls ahead on features, a free plan or AI access. The choice comes down to how you work.

What the data says
  • Freshdesk starts lower, at $1.25/mo against $10/mo.
  • Both have an API and an MCP server, so either works with AI employees.
  • In our Support ranking, Freshdesk places 12 and Gorgias 4 of 16.

Side by side

Freshdesk and Gorgias compared
At a glance
FRFreshdesk
Gorgias logoGorgias
Starts at$1.25/mo$10/mo
Free planNoNo
APIYesYes
MCP serverYesYes
Links
Visit
Visit

Plans and pricing

FR

Freshdesk

  • GrowthSmall teams with email-focused support$18/mo
  • ProExpanding teams needing custom routing$59/mo
  • EnterpriseLarge orgs requiring audit logs$95/mo
Gorgias logo

Gorgias

  • Starter50 tickets per month, 30 AI interactions, $0.40 per extra ticket; monthly billing only.$10/mo
  • Basic300 tickets per month, 30 AI interactions; $50 per month when billed annually.$60/mo
  • Pro2,000 tickets per month, 190 AI interactions; $300 per month when billed annually.$360/mo
  • Advanced5,000 tickets per month, 530 AI interactions; $750 per month when billed annually.$900/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

FR

Choose Freshdesk if…

We haven't written up who Freshdesk suits yet.
VisitRead the review
Gorgias logo

Choose Gorgias if…

Shopify and other ecommerce brands whose support volume has outgrown a shared inbox and who want customer tickets tied to order data, so agents can act without switching tabs.

VisitRead the review

Other options worth a look