Gainsight
Combines product usage, health scores and renewals to reduce churn and drive expansion.
Compared with the next best
Gainsight next to the top 3 in Keep customers longer, ranked on features, a free plan and how open they are to AI.
| 13 points compared | ||||
|---|---|---|---|---|
| Starts at | ||||
| Free plan | No | No | ||
| API | Yes | Yes | Yes | Yes |
| MCP server | Yes | Yes | Yes | Yes |
| Automated playbooks | Yes | Yes | Yes | Yes |
| Churn prediction / risk alerts | Yes | Yes | Yes | Yes |
| Customer health scores | Yes | Yes | Yes | Yes |
| NPS and CSAT surveys | Yes | Yes | Yes | Yes |
| Product usage analytics | Yes | Yes | Yes | Yes |
| Usage-triggered messages | Yes | Yes | Yes | Yes |
| Customer success plans | Yes | Yes | Yes | |
| Renewal management | Yes | Yes | Yes | |
| In-app guides and messages | Yes | Yes | ||
| Links |
