Renewal management
On this pageWhat it is
What it is
Renewal management gathers every contract that is coming up for renewal in one list, with the date, value and owner. You can see which ones are at risk, assign them to a person and forecast how much revenue to expect. ChurnZero, Gainsight, Planhat and Totango are examples of tools that offer a renewals view.
Why it matters
Missing a renewal date, or starting the conversation too late, loses customers who would have stayed. A central view makes sure someone is working on each one in good time. It matters most with annual or multi-year contracts, where one lost renewal is a large loss. It matters less with monthly subscriptions that renew without a conversation. A renewals list is only as good as the data in it, so contract dates must be entered correctly.
What to check
- Can renewal dates and values be imported from your billing or contract system?
- Does it remind owners ahead of each renewal?
- Can you forecast expected renewals and flag at-risk accounts?
- Does it handle upsell or price changes at renewal?
Tools with Renewal management
Spots churn risk early with health scoring, automated plays, and renewal forecasting for subscription businesses.Keep customers longer
Combines product usage, health scores and renewals to reduce churn and drive expansion.Keep customers longer
Brings customer data, usage and health scores together so B2B teams can onboard, retain and grow accounts.Keep customers longer
Track product usage and account health to flag churn risk and automate customer retention workflows.Keep customers longerFree plan