The verdict
If your problem is that answers live in too many places, pick Document360. It gives you approvals, collaborative editing and AI search that cites your articles. If your problem is that requests get lost in a shared inbox, pick Zendesk. It gives every request an owner and a status.
A small team with a few dozen articles should not buy either for the knowledge base alone. A page in a wiki or the help centre inside a helpdesk will do. Larger support teams may end up with both, because Document360 connects to Zendesk. Start with the tool that fixes the pain you feel this week. For most small B2B teams that is the ticketing problem, so Zendesk comes first, and Document360 follows once documentation becomes a real function.
Side by side
| 10 points compared | ||
|---|---|---|
| Starts at | €19/mo | |
| Free plan | No | |
| API | Yes | Yes |
| MCP server | Yes | |
| AI chatbot / agent | Yes | Yes |
| AI search & answers | Yes | Yes |
| Custom domain & branding | Yes | Yes |
| Help centre / knowledge base | Yes | Yes |
| Internal wiki | Yes | Yes |
| Public help centre | Yes | Yes |
| Links |
Plans and pricing
Document360
Pricing not in our catalogue yet.
Zendesk
- Support Team€25/mo/seat
- Suite Team€69/mo/seat
- Suite Professional€149/mo/seat
Who each is for
Choose Document360 if…
Pick Document360 when documentation is a function in its own right. You have several writers, articles need review before they go live, and you publish for customers, staff and developers. It suits support, product and technical writing teams that want a structured portal with workflow controls.
Write and clean up the articles before you switch on the chatbot, because AI search repeats whatever is in your content. Pricing is by quote, so expect a sales conversation. It is more than you need for a five-person team with twenty articles.
Choose Zendesk if…
Pick Zendesk when support is a real function with several agents and you need ticketing, reporting and several channels in one place. It also gives you a help centre and AI agents, so one vendor covers the main support stack.
It fits from a startup with a few agents to a large multinational team. Plan time for an admin to set up routing, triggers and the knowledge base. Check which plan holds the AI agent, because several capabilities sit above the entry level or are sold as add-ons.
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