The verdict
For most small teams reading this site, I'd pick Help Scout. You get the inbox and the help centre from one vendor, the inbox feels like email, and teams of five to fifty can set it up in a day. There is a free plan to start on. Pick Document360 when documentation is its own function, with several writers, approval steps and an internal wiki or API docs to maintain. Pricing differs. Help Scout is per user across Free, Standard, Plus and Pro plans, and its AI agent is billed per resolution. Document360 is quote-based.
Side by side
| 10 points compared | ||
|---|---|---|
| Starts at | $25/mo | |
| Free plan | Yes | |
| API | Yes | Yes |
| MCP server | Yes | Yes |
| AI chatbot / agent | Yes | Yes |
| AI search & answers | Yes | Yes |
| Custom domain & branding | Yes | Yes |
| Help centre / knowledge base | Yes | Yes |
| Internal wiki | Yes | Yes |
| Public help centre | Yes | Yes |
| Links |
Plans and pricing
Document360
Pricing not in our catalogue yet.
Help Scout
- FreeFree
- Standard$25/mo/seat
- Plus$45/mo/seat
- Pro$75/mo/seat
Who each is for
Choose Document360 if…
Pick Document360 if you are a support, product or technical writing team that needs a governed knowledge base, not just a few help pages. It suits teams that publish to customers and staff from the same system. Approvals and collaborative editing matter when more than one person publishes. Ask what your quote includes for AI search, the chatbot, the writing agent and MCP access. Skip it if you are a small team that wants a price today, or if a help centre inside your inbox would do.
Choose Help Scout if…
Pick Help Scout if you are a B2B or SaaS support team that wants a shared inbox with a proper knowledge base attached, without the weight of an enterprise helpdesk. It handles drafting, summaries and translation for agents, and connects to HubSpot, Slack, Shopify and Zapier. List what you need before you choose a plan, since integrations, SLA policies and single sign-on do not all arrive at the same level. Skip it if you need complex routing, or a documentation system with approval workflows for many writers.
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