AI call summaries & transcripts
The tool records or imports calls and uses AI to produce a written summary and a searchable transcript of what was said.
On this pageWhat it is
What it is
AI call summaries turn a recorded conversation into text. The transcript is a word-for-word record, and the summary picks out the main points, decisions and next steps. After a sales call you might open a few lines covering the buyer's concerns and what was agreed instead of replaying the audio. Examples include Gong, Fireflies.ai, Fathom and Avoma.
Why it matters
Salespeople forget details and notes are written in a rush, if at all. Summaries give managers a way to understand calls without listening to them and keep a record when someone leaves the team. You need this when several people speak to customers, or when handing deals between colleagues. If you take a few calls a week yourself, your own notes may be enough.
What to check
- Ask which languages and accents the transcription handles and test it on a real call.
- Check whether summaries can be sent to your CRM automatically.
- Test whether the transcript is searchable across all calls.
- Find out how recording consent is handled and where recordings are stored.
Tools with AI call summaries & transcripts
Records and transcribes calls and meetings to surface revenue intelligence and coaching insights.
Embeds calling, SMS and video inside your CRM so every customer interaction is logged and contextual.
Route calls through a cloud phone system with AI transcription and customer history display.
Centralises team calls, texts and voicemails with AI-powered call answering and automatic logging.
Cloud business phone, messaging and meetings with AI features, built for teams that need calls, SMS and video together.
Records and transcribes sales calls, surfaces coaching insights and deal signals, and syncs all into ZoomInfo's CRM.
Records and transcribes video calls across major platforms, then automatically generates summaries and action items.
AI assistant that records meetings, transcribes conversations, and automatically generates summaries and action items.
Record, transcribe and summarise video meetings on Zoom, Google Meet and Microsoft Teams automatically.
Joins your meetings, transcribes conversations and creates summaries with action items and citations to the source.