The verdict
On the data we hold, Totango comes out ahead. Here is why, point by point.
Side by side
| 10 points compared | ||
|---|---|---|
| Starts at | ||
| Free plan | Yes | |
| API | Yes | Yes |
| MCP server | Yes | Yes |
| Automated playbooks | Yes | Yes |
| Churn prediction / risk alerts | Yes | Yes |
| Customer health scores | Yes | Yes |
| Product usage analytics | Yes | Yes |
| Renewal management | Yes | Yes |
| Usage-triggered messages | Yes | Yes |
| Links |
Plans and pricing
Planhat
Pricing not in our catalogue yet.
Totango
Pricing not in our catalogue yet.
Who each is for
Choose Planhat if…
Customer success, sales and professional services teams at B2B companies that want one customer model built from CRM, product usage and support data, and are ready to discuss pricing with sales.
Choose Totango if…
B2B SaaS post-sales and customer success teams that manage renewals across many accounts and want AI agents to work from shared customer knowledge instead of a CRM-style health score alone.
Other options worth a look
Spots churn risk early with health scoring, automated plays, and renewal forecasting for subscription businesses.
Consolidates customer data, health scoring and team workflows in one workspace for customer success.
Triggers email, SMS, push, in-app and WhatsApp messages from real-time user events and behaviour.
Centralises customer data from CRM, billing and support tools to reveal churn risk and growth opportunities.
Manages recurring billing and payment recovery across multiple currencies and gateways for subscription businesses.