The verdict
On the data we hold, Recurly comes out ahead. Here is why, point by point.
What the data says
- Both have an API and an MCP server, so either works with AI employees.
- In our Keep customers longer ranking, Recurly places 8 and Planhat 3 of 14.
Side by side
Plans and pricing
Planhat
Pricing not in our catalogue yet.
Recurly
- Starter$249 per month plus 0.9% of billing volume; the first $40K of monthly billings are included.$249/mo
- Engage (add-on)Churn prevention add-on from $1,600 per month, billed annually; price depends on prompt volume.$19,200/yr
- RevRec (add-on)Revenue recognition add-on from $850 per month, billed annually; price depends on billing volume.$10,200/yr
Prices as the vendors list them. They change often; the final price is on their sites.
Who each is for
Choose Planhat if…
Customer success, sales and professional services teams at B2B companies that want one customer model built from CRM, product usage and support data, and are ready to discuss pricing with sales.
Choose Recurly if…
Subscription and digital commerce businesses with real billing volume, such as growing SaaS companies, that need failed-payment recovery, several gateways and billing handled outside their own code.
Other options worth a look
Tool·Value creationSpots churn risk early with health scoring, automated plays, and renewal forecasting for subscription businesses.Keep customers longer
Tool·Value creationCombines product usage, health scores and renewals to reduce churn and drive expansion.Keep customers longer
Tool·Value creationConsolidates customer data, health scoring and team workflows in one workspace for customer success.Keep customers longer
Tool·Value creationTrack product usage and account health to flag churn risk and automate customer retention workflows.Keep customers longer
Free plan- Tool·Value creationTriggers email, SMS, push, in-app and WhatsApp messages from real-time user events and behaviour.
Keep customers longer
From $100/moAffiliate link
Tool·Value creationCentralises customer data from CRM, billing and support tools to reveal churn risk and growth opportunities.Keep customers longer