Make vs Process Street

Pick Make if you run an operations or marketing team that has outgrown simple A to B automations. It suits flows that need a condition, a loop or several apps in sequence, and the canvas shows that logic better than a list of steps. You also pay by credits, not by seat, so adding colleagues does not raise the bill. I still prefer Zapier for ease and n8n for flexibility, but Make covers most of the ground in between. Expect a steeper learning curve, and run your most complex scenario on the free plan to see how many credits it uses.

Pick Process Street if your pain is people, not data. It suits a lean B2B team that onboards clients or staff, runs the same delivery steps for every project, or has to show an auditor what was done. Steps can branch on answers, and approvals and forms sit inside the run. I first used it in 2020, when I was building conditional workflows for SOPs after reading Work the System. It has since moved towards compliance-heavy teams, so someone who only wants one simple checklist may find it heavy.