Tidio vs Zendesk

TIvsZendesk logo
Two Support tools side by side: what each does, what it costs and who it suits.
VisitVisit
The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, Tidio comes out ahead. Here is why, point by point.

What the data says
  • Only Tidio has a free plan to start on.
  • In our Support ranking, Tidio places 9 and Zendesk 3 of 16.

Side by side

Tidio and Zendesk compared
At a glance
TITidio
Zendesk logoZendesk
Starts at$24.17/mo€19/mo
Free planYesNo
APIYesYes
MCP serverYesNot known yet
Links
Visit
Visit

Plans and pricing

TI

Tidio

  • FreeTesting basic chat and ticketingFree
  • StarterSolo operators with low volume$29/mo
  • GrowthGrowing teams needing automation$59/mo
  • PlusAdvanced teams with API needs$300/mo
Zendesk logo

Zendesk

  • Support TeamPer agent per month: email and ticketing, routing and ready-made dashboards. EUR 19 per agent per month billed yearly.€25/mo/seat
  • Suite TeamPer agent per month: adds AI agents, omnichannel routing and messaging. EUR 55 per agent per month billed yearly.€69/mo/seat
  • Suite ProfessionalPer agent per month: adds AI Admin Copilot, skills-based routing and IVR. EUR 115 per agent per month billed yearly.€149/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

TI

Choose Tidio if…

We haven't written up who Tidio suits yet.
VisitRead the review
Zendesk logo

Choose Zendesk if…

A customer support team that wants ticketing, a help centre and AI agents from one vendor, from a startup with a few agents to a large multinational team.

VisitRead the review

Other options worth a look