Textline vs Zendesk

TEvsZendesk logo
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, it's close: neither pulls ahead on features, a free plan or AI access. The choice comes down to how you work.

What the data says
  • In our Support ranking, Textline places 15 and Zendesk 3 of 16.

Side by side

Textline and Zendesk compared
At a glance
TETextline
Zendesk logoZendesk
Starts at$119.17/mo€19/mo
Free planNoNo
APIYesYes
MCP serverNot known yetNot known yet
Links
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Plans and pricing

TE

Textline

  • EssentialsTeams needing basic shared texting and 3 agents$149/mo
  • ProOrganizations requiring Salesforce integration and unlimited history$349/mo
Zendesk logo

Zendesk

  • Support TeamPer agent per month: email and ticketing, routing and ready-made dashboards. EUR 19 per agent per month billed yearly.€25/mo/seat
  • Suite TeamPer agent per month: adds AI agents, omnichannel routing and messaging. EUR 55 per agent per month billed yearly.€69/mo/seat
  • Suite ProfessionalPer agent per month: adds AI Admin Copilot, skills-based routing and IVR. EUR 115 per agent per month billed yearly.€149/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

TE

Choose Textline if…

We haven't written up who Textline suits yet.
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Zendesk logo

Choose Zendesk if…

A customer support team that wants ticketing, a help centre and AI agents from one vendor, from a startup with a few agents to a large multinational team.

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Other options worth a look