respond.io vs Zendesk

REvsZendesk logo
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, respond.io comes out ahead. Here is why, point by point.

What the data says
  • Only respond.io has a free plan to start on.
  • In our Support ranking, respond.io places 8 and Zendesk 3 of 16.

Side by side

respond.io and Zendesk compared
At a glance
RErespond.io
Zendesk logoZendesk
Starts at$79/mo€19/mo
Free planYesNo
APIYesYes
MCP serverYesNot known yet
Links
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Plans and pricing

RE

respond.io

  • StarterSmall teams starting managed conversations$99/mo
  • GrowthScaling sales and marketing automation$199/mo
  • AdvancedMature teams needing deeper integrations$349/mo
Zendesk logo

Zendesk

  • Support TeamPer agent per month: email and ticketing, routing and ready-made dashboards. EUR 19 per agent per month billed yearly.€25/mo/seat
  • Suite TeamPer agent per month: adds AI agents, omnichannel routing and messaging. EUR 55 per agent per month billed yearly.€69/mo/seat
  • Suite ProfessionalPer agent per month: adds AI Admin Copilot, skills-based routing and IVR. EUR 115 per agent per month billed yearly.€149/mo/seat

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

RE

Choose respond.io if…

We haven't written up who respond.io suits yet.
VisitRead the review
Zendesk logo

Choose Zendesk if…

A customer support team that wants ticketing, a help centre and AI agents from one vendor, from a startup with a few agents to a large multinational team.

VisitRead the review

Other options worth a look