Gorgias vs Textline

Gorgias logovsTE
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, Gorgias comes out ahead. Here is why, point by point.

What the data says
  • Gorgias starts lower, at $10/mo against $119.17/mo.
  • In our Support ranking, Gorgias places 4 and Textline 15 of 16.

Side by side

Gorgias and Textline compared
At a glance
Gorgias logoGorgias
TETextline
Starts at$10/mo$119.17/mo
Free planNoNo
APIYesYes
MCP serverYesNot known yet
Links
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Plans and pricing

Gorgias logo

Gorgias

  • Starter50 tickets per month, 30 AI interactions, $0.40 per extra ticket; monthly billing only.$10/mo
  • Basic300 tickets per month, 30 AI interactions; $50 per month when billed annually.$60/mo
  • Pro2,000 tickets per month, 190 AI interactions; $300 per month when billed annually.$360/mo
  • Advanced5,000 tickets per month, 530 AI interactions; $750 per month when billed annually.$900/mo
TE

Textline

  • EssentialsTeams needing basic shared texting and 3 agents$149/mo
  • ProOrganizations requiring Salesforce integration and unlimited history$349/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Gorgias logo

Choose Gorgias if…

Shopify and other ecommerce brands whose support volume has outgrown a shared inbox and who want customer tickets tied to order data, so agents can act without switching tabs.

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TE

Choose Textline if…

We haven't written up who Textline suits yet.
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Other options worth a look