Gorgias vs respond.io

Gorgias logovsRE
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, respond.io comes out ahead. Here is why, point by point.

What the data says
  • Only respond.io has a free plan to start on.
  • Gorgias starts lower, at $10/mo against $79/mo.
  • Both have an API and an MCP server, so either works with AI employees.
  • In our Support ranking, respond.io places 8 and Gorgias 4 of 16.

Side by side

Gorgias and respond.io compared
At a glance
Gorgias logoGorgias
RErespond.io
Starts at$10/mo$79/mo
Free planNoYes
APIYesYes
MCP serverYesYes
Links
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Plans and pricing

Gorgias logo

Gorgias

  • Starter50 tickets per month, 30 AI interactions, $0.40 per extra ticket; monthly billing only.$10/mo
  • Basic300 tickets per month, 30 AI interactions; $50 per month when billed annually.$60/mo
  • Pro2,000 tickets per month, 190 AI interactions; $300 per month when billed annually.$360/mo
  • Advanced5,000 tickets per month, 530 AI interactions; $750 per month when billed annually.$900/mo
RE

respond.io

  • StarterSmall teams starting managed conversations$99/mo
  • GrowthScaling sales and marketing automation$199/mo
  • AdvancedMature teams needing deeper integrations$349/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Gorgias logo

Choose Gorgias if…

Shopify and other ecommerce brands whose support volume has outgrown a shared inbox and who want customer tickets tied to order data, so agents can act without switching tabs.

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RE

Choose respond.io if…

We haven't written up who respond.io suits yet.
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Other options worth a look