Gorgias vs Nextiva

Gorgias logovsNE
Two Support tools side by side: what each does, what it costs and who it suits.
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The verdictSide by sidePlans and pricingWho each is forOther options

The verdict

On the data we hold, Gorgias comes out ahead. Here is why, point by point.

What the data says
  • Gorgias starts lower, at $10/mo against $15/mo.
  • Only Gorgias has an MCP server, so an AI employee can work in it directly.
  • In our Support ranking, Gorgias places 4 and Nextiva 14 of 16.

Side by side

Gorgias and Nextiva compared
At a glance
Gorgias logoGorgias
NENextiva
Starts at$10/mo$15/mo
Free planNoNo
APIYesYes
MCP serverYesNo
Links
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Plans and pricing

Gorgias logo

Gorgias

  • Starter50 tickets per month, 30 AI interactions, $0.40 per extra ticket; monthly billing only.$10/mo
  • Basic300 tickets per month, 30 AI interactions; $50 per month when billed annually.$60/mo
  • Pro2,000 tickets per month, 190 AI interactions; $300 per month when billed annually.$360/mo
  • Advanced5,000 tickets per month, 530 AI interactions; $750 per month when billed annually.$900/mo
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Nextiva

  • Coresmall businesses needing cloud calling and SMS$15/mo
  • Engagegrowing teams requiring live chat and higher volume$25/mo
  • Scaleadvanced operations needing AI routing and analytics$75/mo

Prices as the vendors list them. They change often; the final price is on their sites.

Who each is for

Gorgias logo

Choose Gorgias if…

Shopify and other ecommerce brands whose support volume has outgrown a shared inbox and who want customer tickets tied to order data, so agents can act without switching tabs.

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Choose Nextiva if…

We haven't written up who Nextiva suits yet.
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Other options worth a look