The verdict
If you build software and want to ask users a question next to the behaviour data you already collect, pick PostHog. You get analytics and surveys on the same platform, and an engineer can set it up. If you need a standard research job, such as NPS, an employee pulse, event feedback or a market study, pick SurveyMonkey. Marketing, HR and operations can run it without a developer. A small B2B software team with an engineer will probably want PostHog for its product questions and SurveyMonkey only when it needs wider customer or staff research. Do not install PostHog just to send surveys.